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Privacy Policy2019-02-15T21:53:13-04:00

ABOUT US

vREP Services is a provider of web hosting services and domain name registrations.

We place a high value on our customer’s privacy, and care about protecting their personal information and security while using our websites, products and/or services (collectively, our “Users”)

This privacy policy provides details about how your personal information is collected, shared, and used by us.

If you have any questions about this privacy policy or our practices, you may contact us.

COVERED ENTITIES

For the sake of this policy, the covered entities to which it is applied are: Our website: https://www.velocirep.com, and company blog: https://www.velocirep.com/blog/

This privacy policy covers personal information, including any information we collect, use, and share from you, as described below.

This privacy policy does not cover how our Users may share data that they collect using our services.

INFORMATION WE COLLECT FROM YOU:

WEBSITE VISITORS

Like most website operators, vREP Services collects non-personally-identifying information that web browsers and servers typically make available such as:

  • Browser type
  • Language preference
  • Referring site
  • Date & time of each visitor request
  • Pages you view

Our purpose for collecting this non-personally identifying information is to better understand how vREP Services’ visitors use its website.

vREP Services also collects potentially personal-identifying information like:

  • Email address
  • Personal website URL
  • Internet Protocol (IP) address for logged in users
  • Internet Protocol (IP) address for users placing an order
  • Internet Protocol (IP) address for users leaving comments on our blog
  • vREP Services only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that blog commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog where the comment was left.

SIGNING UP FOR OUR SERVICES:

USER INFORMATION

To provide web hosting services and/or domain registration/management, we obtain the following information about you as described below:

  • Information you provide prior to any registration process, such as your email when you provide it to us;
  • Information that you provide during any registration process (such as your name, company name, email address, phone number, billing address, or credit card information, geographic location and industry), when you call or email us (for support or otherwise) or when you use our products or services; and
  • Payment information that you provide to us (by way of our Service or otherwise) when you purchase some of our products and services, including credit card data.

DOMAIN REGISTRATIONS

When you purchase Domain Registration services for top level domains (TLDs), we are required (as the domain registrar) to collect the following personal information from you (collectively, “Personal Information”):

  • Registrant Name
  • Registrant Organization (where applicable)
  • Registrant Address
  • Registrant Email
  • Registrant Fax (where applicable)
  • Registrant Phone number
  • Administrative Contact
  • Administrative Contact Organization (where applicable)
  • Administrative Contact Address
  • Administrative Contact Email
  • Administrative Contact Fax (where applicable)
  • Administrative Contact Telephone Number
  • Technical Contact
  • Technical Contact Organization (where applicable)
  • Technical Contact Address
  • Technical Contact Email
  • Technical Contact Fax (where applicable)
  • Technical Contact Telephone Number
  • Billing Contact
  • Billing Contact Organization (where applicable)
  • Billing Contact Address
  • Billing Contact Email
  • Billing Contact Fax (where applicable)
  • Billing Contact Telephone Number

Our collection of Personal Information is necessary to comply with contractual obligations we have with the Internet Corporation for Assigned Names and Numbers (“ICANN”), and with certain TLD registries (“Registries”) so you can validly register your domain name. In addition to Personal Information, our contracts with some Registries may require us to collect other personal information for the registration of a TLD such as certain professional affiliations, identification, or other qualifiers (“Additional Personal Information”).

DISCLOSURE OF INFORMATION

  • Public WHOIS. Our contracts with ICANN and other Registries require us to make certain domain name information (“WHOIS Information”) available and accessible to the public through a searchable port 43 “WHOIS” Service via a public webpage operated by the applicable registrar of record (“WHOIS Site”). The WHOIS Site is a publicly accessible database that lists WHOIS Information, including a particular domain name, the name server(s) to which the domain name points, and the domain name’s creation and expiration date. Except for EU/EEA natural persons (as described below), your Personal Information could be displayed on the WHOIS Site.
  • EU/EEA natural persons. Notwithstanding the foregoing, pursuant to the European Union’s General Data Protection Regulation 2016/679, (GDPR), if you are a EU/EEA natural person (as defined by the GDPR), other than as specified in this addendum, our publication of WHOIS Information will not contain any Personal Information. Accordingly, we will not display Personal Information of a EU/EEA natural person on the WHOIS Site.
  • Transfer Out. If you initiate a transfer out of a domain name away from us as the registrar of record, pursuant to our contract with ICANN, we may need to publish your registrant email address obtained from your Personal Information on the WHOIS Site for a period of approximately five (5) calendar days. After this period, and assuming a valid transfer has occurred, you would cease to be our customer for that domain name and your WHOIS Information would be managed by the new registrar.
  • Certain Registries. Registries are third party providers of TLDs that are independent of domain registrars. If required by contract with a particular Registry, we may be obligated, as a domain registrar of domains provided by the Registry, to provide Personal Information and Additional Personal Information to such Registry to successfully complete your domain name registration. If we provide your Personal Information and Additional Personal Information to a Registry, the Registry has its own obligation to comply with data privacy laws, as applicable .
  • Data Escrow. Our contract with ICANN requires us to deposit the Personal Information collected with a secure third-party escrow provider who acts solely as a holder of the data.
  • Permitted Disclosures. We may also disclose your Personal Information when required by the rules, regulations and policies of ICANN, including but not limited to the Uniform Domain-Name Dispute-Resolution Policy (UDRP).

We store this data we collect in a variety of places within our infrastructure, including system log files, back end databases, and analytics systems.

PROTECTION OF CERTAIN PERSONALLY IDENTIFYING INFORMATION

vREP Services discloses potentially personally-identifying and personal-identifying information only to those of its employees, contractors, and affiliated organizations that:

  • Need to know that information to process it on vREP Services’ behalf
  • Provide services available at vREP Services’ website and;
  • Have agreed not to disclose it to others
  • Some of those employees, contractors, and affiliated organizations may be located outside of your home country; by using vREP Services’ website, you consent to the transfer of such information to them.
  • vREP Services will never rent, sell, or trade potentially personally-identifying information to anyone, under no circumstances.
  • Other than to its employees, contractors, and affiliated organizations as described above, vREP Services discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order, or other governmental request; this occurs only when vREP Services believes in good faith that such a disclosure is reasonably necessary to protect the property or rights of vREP Services, third parties, or the public at large.
  • If you are a registered user of vREP Services and have supplied your email address, vREP Services may occasionally send you an email to tell you about new features, solicit your feedback, or keep you up-to-date with what’s going on with our products and services.
  • We primarily use the vREP Services company blog and social media channels to communicate this type of information, so this type of email will be kept to a minimum.
  • vREP Services takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personal-identifying information.

HOW WE USE YOUR INFORMATION

We have a legitimate interest in running a successful and efficient business, and providing you with Services and useful content. We use the information we collect (individually or combined) with any other information we collect about you, for the following purposes:

  • To provide the requested Services to you;
  • To provide you with useful content;
  • To ensure the proper functioning of our Services;
  • To offer and improve our Services;
  • To provide you with requested information or technical support;
  • To facilitate your movement through our websites or your use of our Services;
  • To do a better job of advertising and marketing our Services (our use of your information to do this is performed with your consent where required by applicable law);
  • To advertise and market third party products and services (such advertisement is only performed with your permission where your consent is required by applicable law);
  • To diagnose problems with our servers or our Services;
  • In connection with our security and compliance programs;
  • To administer our websites;
  • To communicate with you;
  • To target prospective customers with our products or services (such targeting is only performed with your permission where your consent is required by applicable law);
  • To assist us in offering you a personalized experience or otherwise tailor our Services to you; and
  • As otherwise described in this privacy policy.

We also use the information we receive in aggregated and anonymized formats to produce reports on trends and statistics, such as mobile search trends, email open rates, campaign best practices, or the number of users that have been exposed to (or clicked on) our websites, or evaluated/purchased our products and services.

Payment information that you provide to us, including credit card data, will only be used to facilitate payment for our products and services.

We also use recorded telephone conversations for quality control purposes, to train our employees, and for our own protection.

HOW WE SHARE INFORMATION

vREP Services may share personal data with third parties in order to provide a better service.

  • Third Party Providers: vREP Services may share your information with third party providers that provide services on our behalf. These companies may assist with marketing support, processing credit card payments, content delivery, email, providing sales leads, and customer support. Third party providers may only process personal information pursuant to VREP Services’ instructions, and in compliance with the Privacy Policy and other applicable regulations (e.g. EU-US Privacy Shield framework).
  • Advertising: Based on the cookies and other tracking devices, we may work with advertising companies to display ads that may be of interest to you.
  • Business Transactions: To provide information to a third party in the event of any disposition of all or any portion of our business (e.g. reorganization, sale, assignment, bankruptcy).
  • Aggregated or De-identified Data: We may disclose or use aggregated or de-identified information with third party providers for research purposes relating to our Services.
  • As Required by Law or Similar Investigations: To comply with legal obligations (e.g. subpoena), or investigate potential legal violations, vREP Services may be required to share personal data in response to lawful requests from public authorities including to meet national security and/or law enforcement requirements.
  • Safety: We may disclose your information to protect and defend the safety of vREP Services in connection with investigating and preventing fraud or security issues.
  • Consent: vREP Services may share your information with your consent.

COOKIE POLICY & OTHER TRACKING TECHNOLOGIES

vREP Services uses cookies, beacons, tags, and other tracking technologies to gather demographic information about you, identify your visits to our Website, other interactions with our Website, and personalize your search experience on our Website. We gather information such as internet protocol (IP) addresses, internet service provider (ISP), operating system, browser type, date/time stamp, and store it in log files. To collect this information, a cookie, a standard feature of a website that allows us to store a small amount of data on your computer to allow our web servers to recognize you, may be set on your computer or device when you visit our Website. We may track your use across different websites and services. In some countries, including those in the European Economic Area (“EEA”), the information in this paragraph may be considered personal information under applicable data protection laws.

You can control how websites use cookies by changing your cookie settings (https://www.aboutcookies.org), but your modification may limit your use and functionality of some of the features on our Website. We may also use cookies and other tracking technologies to provide you advertising based on your browsing activities. You may opt out of targeted advertisements by visiting http://optout.networkadvertising.org, or if located in the EEA, you may opt out by visiting http://www.youronlinechoices.eu.

SITE MIGRATION

Our Transfers Team will make every effort to help you move your website. However, we must be able to obtain a full cPanel backup from your current host, and the compressed account size cannot exceed 1GB.

We do not make any guarantees regarding the availability, possibility, or time required to complete an account transfer.

Since each hosting company is configured differently, data may be saved in an incompatible or proprietary format, which may make it extremely difficult, if not impossible, to migrate some or all account data.

Regrettably, in such cases, we may not be able to assist you in transferring data from your old web host.

YOUR CHOICES

You may unsubscribe from receiving promotional or marketing emails from vREP Services at any time by using the “unsubscribe” link in the email received, or by contacting us.  As outlined in the Section, Cookies and other Tracking Technologies, you can also control your cookie settings.

With respect to your account information, you may update, correct or delete information that you provided to us by logging into your vREP Services account or contacting us.

PROCESSING INFORMATION

For individuals in the EEA, vREP Services’ legal basis for collecting and using your personal information will depend on the personal information collected and the specific context in which we collect it. vREP Services will process personal information from you where, a) we have your consent to do so, b) where processing is necessary for vREP Services to perform Services pursuant to an agreement, or c) where processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information or may otherwise need the personal information to protect your vital interests or those of another person. At any time, you have the right to withdraw or decline consent. If you do not provide the requested information, vREP Services will not be able to perform Services for you. Also, you have the right to object where we rely on our legitimate interests to process your personal information.

BUSINESS TRANSFERS

If vREP Services, or substantially all of its assets, were acquired, or in the unlikely event that vREP Services goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of vREP Services may continue to use your personal information as set forth in this policy.

YOUR RIGHTS

Individuals located in the EEA may have additional statutory rights available to them with respect to their personal information, including the right to access your personal information, have it erased, have it corrected, or object to or restrict processing. If you would like to make such a request, please contact us and we will respond within thirty (30) days. vREP Services will need to verify that the individual is inquiring about his/her own information before we can assist with the request.

CHILDREN

Our Website and/or Services is not directed at children and our services are designed for businesses. We do not knowingly collect information from or about children under 13 years of age, and use of our services by children under 13 years of age is forbidden.

AFFILIATE DISCLAIMER

This affiliate disclosure details the affiliate relationships of vREP Services with other companies and products.

Some of the links are “affiliate links,” which are links that have a unique tracking code. This means that if you click on an affiliate link and make a purchase, we will receive an affiliate commission (the price of the item is the same whether it is an affiliate link or not).

We only recommend products and/or services that we believe will add value to our readers, and by using our affiliate links, you are in turn helping to support us, which we genuinely appreciate.

Affiliate advertising programs that the Service uses are:

– Amazon* Services LLC Associates Program

– Google AdSense

*vREP Services is a participant in the Amazon Services LLC Associates
Program, an affiliate advertising program designed to provide a means for
sites to earn advertising fees by advertising and linking to Amazon.com or
endless.com, MYHABIT.com, SmallParts.com, or AmazonWireless.com.

Pages on this Service may include affiliate links to Amazon and its
affiliate sites on which the owner of this Service, vREP Services, will
make a referral commission.

EXTERNAL LINKS DISCLAIMER

The vREP Services website may contain links to external websites that are
not provided or maintained by or in any way affiliated with vREP Services.

Please note that the vREP Services does not guarantee the accuracy, relevance,
timeliness, or completeness of any information on these external websites.

PRIVACY POLICY CHANGES

Although most changes are likely to be minor, vREP Services may change its Privacy Policy from time to time, and in vREP Services’ sole discretion. vREP Services encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.