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FAQ2019-02-13T12:54:04-04:00

FREQUENTLY ASKED QUESTIONS

Yes, please follow this link to purchase a new domain, or transfer in a domain you already own.

Absolutely not. We offer a 30-day money back guarantee on all of our hosting plans if you’re not pleased with our service for any reason. No questions asked.

All of our plans include unmetered bandwidth, but for sites that receive massive amounts of traffic, we highly recommend purchasing one of our VPS hosting plans

Our servers are fast, but please keep in mind that your site load time will depend on other factors that are outside of our control. For example, if you’re using WordPress, the theme you’re using and the number/types of plugins you have enabled will have a huge impact on your site’s overall speed.

If you need help optimizing your site for speed (and other important factors), make sure to choose our PREMIUM+ hosting plan.

If your website isn’t loading up, please click here and run a quick check to ensure that it’s not an issue on your end. If the site is still showing as being down, please submit an email support request.

Yes, we offer all our customers email support.

This is typically caused when an email client has not been assigned by your browser to open email hyperlinks (i.e. “mailto” links) by default.

You can resolve this by either searching for instructions on how to set your preferred email client with the browser you’re currently using, or emailing support[AT]velocirep.com (remember to replace [AT] with the @ symbol!).

Yes, we also help with site migrations. Follow this link to provide us with your details (please allow us 1-2 business days to process your request).

All of our hosting packages come with cPanel, where you can install WordPress and other types of software with a few simple clicks.

We offer free nightly backups with point-and-click restore via cPanel.